Facebook Group Etiquette - Do's & Don'ts
Here's a question I am often asked:
What’s the etiquette for Facebook Groups?
Like a lot of things that happen online, it can feel like everyone else knows ‘the rules’ and you don’t. It’s the same with Groups.
Ever seen a post from a Group administrator saying they’ve deleted posts for being offensive/against the rules/rude? It’s because someone did something against their rules. Not Facebook’s rules, the Group’s rules.
Do’s and Don’ts for members of Facebook Groups
- Do make sure you make yourself familiar with the rules of the group. They are often in the Group description, or can be a separate document in the Files section, or could be a pinned post at the top of the Group’s feed.
- Don’t share anything that is not relevant to the Group’s purpose. If you are in a Group for sports massage therapists, don’t post a rant about the state of American politics.
- Do be friendly and helpful. If you can help someone who has posted a question, do so. It’s a great way to build relationships.
- Don’t bombard the Group with your latest promotional offer. Most Groups who allow promotions have a specific day when you can do this. Check... [click here to read more and discover 10 more Do's and Don'ts for members of Groups]
Do’s and Don’ts for Facebook Group Administrators
- Do come up with some Rules for your members to follow and make them easy to find (pin a post at the top, add them to the Files section, include them in the Group Description).
- Don’t let a Group lapse if you change your business direction. Tell the members that you are closing the Group, thank them for their contributions, and tell them why you are closing it. Then take them out of the Group and close it.
- Do post regularly. Having themes for each day can help you work out what to say each day.
- Don’t add people to your Group without asking them them first.
- Do make your Group an enjoyable place to be.
- Don’t tolerate or overlook trolling or bad behaviour. You have a responsibility to the members of your Group. Nip it in the bud. Delete the offensive post. Ban the member. One rotten egg will spoil the Group for everyone else. And if the trolling is against you... [click here to read more and discover 7 more Do's and Don'ts for Group Administrators]